{"id":23,"date":"2024-02-08T21:30:27","date_gmt":"2024-02-08T21:30:27","guid":{"rendered":"http:\/\/test.irideplus.com\/?page_id=23"},"modified":"2025-12-11T17:18:09","modified_gmt":"2025-12-11T17:18:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/irideplus.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#00b6f1&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]\n<h1>Frequently Asked Questions<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;7%&#8221; bottom_padding=&#8221;7%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h2|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;]<div class=\"nectar-fancy-ul link_style_underline nectar-link-underline-effect\" data-list-icon=\"fa fa-search\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"extra-color-3\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><a href=\"#eligible\">Who is eligible?<\/a><\/li>\n<li><a href=\"#first-ride\">How can I schedule my first ride?<\/a><\/li>\n<li><a href=\"#transportation-rates\">What are your rates for transportation?<\/a><\/li>\n<li><a href=\"#book-ride\">How do I book a ride?<\/a><\/li>\n<li><a href=\"#service-hours\">What are the service hours?<\/a><\/li>\n<li><a href=\"#social-appointments\">Can I book rides for social appointments?<\/a><\/li>\n<li><a href=\"#advance\">How far in advance can I book my ride?<\/a><\/li>\n<li><a href=\"#mobile\">How mobile do I need to be to get into the vehicles?<\/a><\/li>\n<li><a href=\"#wheelchair-walker\">Can I take my wheelchair or walker?<\/a><\/li>\n<li><a href=\"#accompany\">Can I bring someone with me during my ride?<\/a><\/li>\n<li><a href=\"#cancellation\">What if I cancel a ride? Will I be charged?<\/a><\/li>\n<li><a href=\"#central-hccss\">What is Central HCCSS?<\/a><\/li>\n<li><a href=\"#notified\">How will I be notified about my ride?<\/a><\/li>\n<li><a href=\"#trained\">How are drivers trained?<\/a><\/li>\n<\/ul>\n <\/div>[vc_custom_heading text=&#8221;Who is eligible?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;eligible&#8221;][vc_column_text text_direction=&#8221;default&#8221;]iRIDE is designed for frail seniors\/adults with age related conditions, adults with physical or cognitive disabilities, and adults with mental illness requiring an escort, who;<\/p>\n<ul>\n<li>require assistance when travelling; and\/or<\/li>\n<li>find it physically prohibitive to use public transit; and\/or<\/li>\n<li>are not eligible for municipally provided accessible transit; and\/or<\/li>\n<li>reside in or are travelling to, areas where municipally funded accessible transit is not available<\/li>\n<li>Seniors who cannot drive or for whom there is no accessible public transportation<\/li>\n<li>Clients with disabilities 18 years of age or older who are not eligible for municipal services that may be available<\/li>\n<li>Clients with a stable medical condition<\/li>\n<li>Clients who are ambulatory or semi-ambulatory<\/li>\n<li>Clients with mental health issues who require a non-medical escort to appointments<\/li>\n<li>Clients emerging from selected Quality-Based Procedures (e.g.; stroke patients who need 7 days of rehab according to QBPs)<\/li>\n<li>Clients whose care is coordinated by a Health Link<\/li>\n<li>Clients receiving dialysis<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How can I schedule my first ride?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;first-ride&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]If you have never used iRIDE before, please visit our <a href=\"https:\/\/irideplus.com\/index.php\/sign-up\/\">Intake Appointment page<\/a> to find a service provider in your area, and book an appointment with an intake specialist. During your appointment, you will have the opportunity to ask questions, and decide if you would like to sign up to become a client of iRIDE.<\/p>\n<p>You may also choose to call us directly at 1-844-474-3301. You will be prompted to select whether you live north or south of Steeles. When you call, please identify yourself as a new client. You will be asked to participate in a brief assessment by one of our staff. The purpose of the assessment is to enhance your safety and connect you to other services as required.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;What are your rates for transportation?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;transportation-rates&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Rates are based on distance travelled, and vary for rides originating from north of Steeles (CHATS) and south of Steeles (Circle of Care). Our rates are listed on our <a href=\"https:\/\/irideplus.com\/index.php\/service-rates\/\">Service Rates<\/a> page.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How do I book a ride?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;book-ride&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]For current iRIDE clients, please visit <a href=\"https:\/\/www.circleofcare.com\/transportation\/\">Circle of Care\u2019s website<\/a> to learn more about booking a ride south of Steeles, and <a href=\"https:\/\/chats.on.ca\/transportation-services\/community-transportation\/\">CHATS\u2019s website<\/a> to learn more about booking a ride north of Steeles.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;What are the service hours?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;service-hours&#8221;][vc_column_text text_direction=&#8221;default&#8221;]Services are offered during the following hours:<\/p>\n<p><strong>North of Steeles:<\/strong> Monday to Friday, 7:30am to 5:30pm<\/p>\n<p><strong>South of Steeles:<\/strong> Monday to Friday 7:00am to 5:30pm. <em>Evening and weekend requests may be able to be accommodated.<\/em>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;Can I book rides for social appointments?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;social-appointments&#8221;][vc_column_text text_direction=&#8221;default&#8221;]Yes, we can provide rides to social appointments. However, priority will be given to medical appointments.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How far in advance can I book my ride?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;advance&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>For Circle of Care clients:<\/strong> Rides can be booked up to a day in advance and sometimes we might be able to accommodate last minute requests. Rides can be booked up to 28 days in advance.<\/p>\n<p><strong>For CHATS clients:<\/strong> Rides booked through CHATS can be requested up to 28 days in advance but will not be confirmed until 2 days prior to the ride. We recommend that you call a minimum of 3 days in advance to book your ride.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How mobile do I need to be to get into the vehicles?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_id=&#8221;mobile&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You must be able to get in and out of our vehicles independently with minimal assistance. All drivers have step stools in their vehicles and will set them up for you to be able to get into and out of the minivans.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;Can I take my wheelchair or walker?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]iRIDE is not wheelchair-accessible. Walkers may only be taken if they are foldable. You must inform us of assistive devices at the time of booking your appointment.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;Can I bring someone with me during my ride?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;accompany&#8221;][vc_column_text text_direction=&#8221;default&#8221;]Yes, you can bring a support person to assist you with translation, vision, mobility or cognitive needs, there is no charge.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;What if I cancel a ride? Will I be charged?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; el_id=&#8221;cancellation&#8221;][vc_column_text text_direction=&#8221;default&#8221;]<strong>Rides booked through Circle of Care:<\/strong> Cancellations must be made by 12:00 p.m. the working day before the scheduled ride or you will incur a charge.<\/p>\n<p><strong>Rides booked through CHATS:<\/strong> There is currently no charge for cancelled rides.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;What is Central HCCSS?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_direction=&#8221;default&#8221;]The Central Home and Community Care Support Services (HCCSS) is the funder, planner and manager of the local health system. Central HCCSS works to identify priorities, allocate resources and plan for appropriate services to improve the health care system. The Central Home and Community Support Services provides funding for iRIDE Plus.<\/p>\n<p>Central HCCSS is geographically varied and comprises sections of northern Toronto, a portion of Etobicoke, most of York Region and South Simcoe County.<\/p>\n<p>The boundaries are as follows:[\/vc_column_text][image_with_animation image_url=&#8221;35&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How will I be notified about my ride?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_id=&#8221;notified&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Once a ride is booked, you will receive a robo call the night before with the details of the ride pick up. The window for pick up is 10 minutes before\/after your scheduled time. After that point, your driver will call you if they don&#8217;t see you. If you live in a condo, please wait downstairs in your lobby until you see the iRIDE vehicle. If you live in a house, you can look out the window for the vehicle according to the time of pick-up.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;10&#8243;][vc_custom_heading text=&#8221;How are drivers trained?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; el_id=&#8221;trained&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]All iRIDE drivers from both the CHATS and Circle of Care collectives complete annual training each year.<\/p>\n<p>Circle of Care iRIDE drivers are also tested on their driving skills through instructors.[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Don&#8217;t see an answer to your question?&#8221; font_container=&#8221;tag:h3|text_align:left|color:%231688ca&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;.vc_custom_1707429586005{margin-bottom: 40px !important;}&#8221; text_direction=&#8221;default&#8221;]If you have a specific questions that you do not see the answer to below, please feel free to contact us toll free at: 1-844-IRIDE-01 (1-844-474-3301)[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-3&#8243; icon_family=&#8221;none&#8221; url=&#8221;\/index.php\/contact-us\/&#8221; text=&#8221;Contact Us&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#00b6f1&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":29,"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":204,"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/pages\/23\/revisions\/204"}],"wp:attachment":[{"href":"https:\/\/irideplus.com\/index.php\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}